OUR PRIVACY AND COOKIE POLICY

OUR PRIVACY AND COOKIE POLICY

1. Who we are:

1.2. Osetrus Caviar Limited is a company registered at Osetrus Caviar Limited 18/F, East Town Building, 41 Lockhart Road, Wan Chai, Hong Kong. If you would like to contact us about any of the information contained within this privacy notice you can contact us by email at info@osetrus.com.

2. Information we collect about you:

2.1. We collect information about you when you enquire about our product(s) and service(s) or buying our product(s) (“Our Service(s)”, “Our Product(s)”). We will retain details and notes relating to the services you receive from us. We also collect information about you when you voluntarily complete customer questionnaires or provide feedback to us.

3. Use of the information we have about you:

3.1. We will use information about you to enable us to carrying out Our Services and sell and deliver Our Product(s) to you.

3.2. We will retain your personal details, including contact details, information about your past orders with us, and other relevant information, for a period of 5 years, in order to comply with any legal obligations or deal with any disputes that may arise within this period.

3.3. We will not disclose your personal data unless required to do so by law, or with your explicit consent. Wherever possible we will discuss any disclosure with you in advance. We will never pass on your information to a third party for marketing purposes unless you allow us to do so.

3.4. We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contractual obligation we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our site.

3.5. We will use your information to provide you with details about other services or products that we offer that we think will be relevant to you or of may be of interest to you.

4. Use of the information we have about you for marketing purposes:

4.1. We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing you may opt out at any time.

4.2. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at info@osetrus.com accordingly.

5. Access to your information:

5.1. You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information please email us at info@osetrus.com.

5.2. If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

6. Storage and Protection of your personal information; Use of cookies:

6.1. All information you provide to us is stored in our online store powered by Insales, in our emails and in our cloud storage service(s).

6.1.1. If you want to learn more about Insales Privacy Policy please visit the following link:

Insales Privacy Policy

6.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6.3. We use cookies on our website (“the Website”). A cookie is a small text file that is stored on a user’s computer for record keeping purposes.We may link the information we store in cookies to personally identifiable information that you submit while on the Website. We use both session ID cookies and persistent cookies. A session ID cookie expires when a browser is closed. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on the Website. You can remove the persistent cookies by following the directions provided in your internet browser’s “help” file. If you reject cookies, you may still use the Website but your ability to use some areas of the Website may be limited.

6.3.1. Our website is powered by Insales, and we use some of the cookies that Insales uses. If you want to learn more about Insales Cookie Policy please visit the following link:

Insales Cookie Policy

7. Changes to our Privacy Policy:

We regularly review our Privacy and Cookie Policy and will update this page when necessary. This Privacy and Cookie Policy was last updated on February 01, 2019.